All of our security personnel are SIA licensed and vetted to British Standards BS7858 ensuring reliability, continuity and the ability to offer the highest calibre of security officer. Our service is carefully tailored to meet our clients exact requirements. A dedicated Contract Manager is assigned to each site and they will attend site prior to the commencement date to undertake a full site survey and risk assessment for the site. Comprehensive assignment instructions will be compiled for your site, with assignment logs being completed during each shift. Our security officers are trained to be both vigilant and responsive and a full training programme is designed for each site, covering all of the core duties as well as standard security procedures. The officers are visited on a weekly basis by our Supervisors and Contract Managers for both welfare visits and checking that all duties are being completed as per the site instructions. Site visit reports are completed on all of these visits, identifying and training requirements or issues that need to be raised to our client. These reports are then produced in the monthly SLA meetings.
Our high profile Reception/Concierge staff act as security conscious Front of House employees, working under your direction and tailored to your specific requirements to act as the public face of your organisation. Delivering the quality levels that we promise requires the selection and recruitment of people that can demonstrate outstanding interpersonal skills, professionalism, experience, initiative and a strong commitment to quality. Integrating seamlessly into your organisation, we ensure you are represented at reception with the level of quality and commitment that you would expect. They provide a reassuring way to greet visitors and offer a polite personal touch, especially valuable in multi-tenanted building.
Our technical security services include: · CCTV / CCTV Monitoring · Intruder Alarm / Intruder alarm monitoring · Access Control · Automation / gates & barriers Inc. automated bollards / Turnstiles / glass gates · Locks & Safes · Fire Alarms
Danhouse provide experienced staff and systems to manage client help desks both independently or to compliment clients in house staff providing a speedy and efficient service, receiving and Actioning complaints from client and third parties, politely, courteously and professionally.
Whilst it is common practice to outsource the traditional key office services such as Security, Cleaning and Catering, many clients are now realising the advantages of outsourcing additional soft services such as Building maintenance, Reprographics and Mailroom management to external specialist companies such as Danhouse who are able to provide more efficient and cost effective solutions and allow the client to concentrate on their core business.
Danhouse provide bespoke mailroom management services designed to meet the highest levels of service through a comprehensive range of services. We know how to introduce efficiencies, and how to reduce headcount if necessary to achieve improved productivity and effectiveness. Danhouse have years of experience of TUPE transfers and our highly motivated management are able to ensure staff achieve their full potential thus producing a better, more managed service at a competitive price and ensure staff transfers are as seamless as possible.
Danhouse understand the importance of business communication within an organization and provides the management expertise and experience to guarantee document distribution swiftly, reliably and securely with agreed service levels, established written procedures and performance measuring systems to control costs.
- Accurate sorting, dispatch and delivery
- Quicker internal mail
- A more effective and efficient service from third party courier and mail suppliers
- Secure systems of delivery, tracking and receipt of signature items
- Improved staff response to end user enquiries
Our mobile patrol service provides the perfect solution for a cost effective, efficient and visible deterrent. Our patrolling officers can perform routine inspections or unscheduled visits dependent on you individual needs. A vast range of tasks can be undertaken from locking up a customer’s premises, full site patrols, vehicle patrols, adhoc access for contractors, or building insurance inspections. Our management team will attend site to get an understanding of the site and your requirements, to draw up a full set of site instructions and train the mobile patrolling officer on all of the duties and requirements. Warning boards are positioned on the site perimeter to act as a further deterrent and also to give the general public our 24hr control room number. Patrol check points are place on the site in agreed locations. A print out is the provided on a monthly basic to evidence that the site has been both visited and patrolled.
A fast and affordable key holding service will be put in place to respond to and resolve any emergency situation that might arise at your home or place of work. Offers peace of mind to any individual if, perhaps, they’re on holiday or away from their office premises. There are risks involved in having even your own employees as a key holder. Keys can get lost or accidentally fall into the wrong hands. As a result, more companies are looking to sidestep this risk by outsourcing their key holding to a professional security company. We provide a professional key holding alarm response service for both residential and commercial sector clients. Our key holding service has the capacity to respond to any alarm activation and resolve any problem that may occur. Our response time is fast – we aim for less than 20 minutes – to ensure that any problem is dealt with effectively. If you place your home or office keys in our possession they will be kept in a sealed pouch and stored in a safe which is bolted to the chassis of our mobile patrol vehicle. Our key holding and alarm response service is both proactive and prompt, while our main consideration is the security of your premises.
We understand that each business has different requirements when it comes to security. Therefore we can provide a full consultancy service by visiting you and discussing your options. This service is provided with an agreed one off fee for up-to four hours of consultation. Some of the different subjects we will discuss are the safety of your visitors or attendees along with the security aspects of the assignment itself.