Danhouse to upskill members of its Security Team
Danhouse Security is receiving an Apprenticeship Levy funding from Oxford University to upskill 13 members of its security team in either management or customer services.
The funding being transferred to Danhouse Security gives three apprentices the opportunity to study Operations and Departmental Management to Level 5. In addition to this, a further 10 security staff will undertake the Level 2 Customer Service Practitioner course to learn relevant practical skills, legislation, and enhanced communication techniques.
Danhouse is being supported by the established university, which is assisting companies, charities, and industry sector by transferring its unused levy funds to the sectors with recruitment challenges.
Commenting on being granted the fund, John Fitzpatrick, Managing Director, considers that training security staff is essential for the business and the sector as a whole: “These apprenticeships enable several Danhouse Security staff to begin the next stage of their career journey and help us expand the business, account, and customer management capability across the firm,” he says. “The apprenticeship funding generously transferred by Oxford University is so important in helping us to upskill our staff and achieve these aims.”
The Operations and Departmental Management course covers site mobilisation for new contract wins, resource planning, business operations, or setting and managing account KPI’s. Apprentices will learn, for example, how to assess a client’s request for additional officers and whether there is enough capacity to cover an emergency within the proposed budgets and security schedules. Once completed, they will be able to apply for a Master’s (Level 7) which will prepare them for a role as Operations or Account Directors.
Crucially, Emotional Intelligence is also taught on the training courses as, today, the ability to delegate, communicate and build strong relationships within diverse organisations is needed to ensure client needs are met. The apprentices will learn how to deliver high-quality customer service whether they are an officer on-site or a customer account handler.
The flexible work-based learning will be delivered by Danhouse Security’s training partner Averee, with tutors hosting online calls or visiting on-site at 10 pm to tutor night shift security teams when needed. Anyone at the beginning of their career can begin the Level 2 apprenticeships, with the main criteria for both courses are the desire to progress in their career. Meanwhile, a Level 3 qualification or five years of experience are required to begin the Level 5 apprenticeships.
As the 2022 Security Industry Authority’s research found, security officers often view their role as a dead-end temporary job. Though the training however, apprentices can learn that there is a wealth of opportunities within the sector, and so they do not have to look elsewhere, which in turn helps to reduce staff turnover, and costs.
Operations and Departmental Management
Level 5 apprenticeship
This apprenticeship is designed for supervisors or managers looking to move to a more senior management role and delivers a broad range of practical management knowledge and skills to give the tools that are needed to develop further on the management journey.
Customer Service Practitioner
Level 2 apprenticeship
This is designed for apprentices in customer service roles. Customer service practitioners need to demonstrate excellent customer service skills and behaviours, as well as strong product and/or service knowledge.
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